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We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino, it had been determined that the player’s bonus funds were confiscated in error. The casino had restored the bonus funds to the player’s account. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds.
Joy casino bonus is provided to all players who are full members of the club. The rewards program allows you to start betting, using Joycasino bonuses, not to risk your money and to get acquainted with the entire range of games room. There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting.
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The player from Japan had submitted a withdrawal request less than two weeks before contacting us. The player experienced delays due to pending KYC verification and had scheduled a verification call with the casino. After successfully completing the verification, the player was able to withdraw the funds. The player from Japan is experiencing difficulties withdrawing his funds. The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them.